Advice and Information Service Volunteer

Do you have good attention to detail and want to make a difference to the lives of kinship carers?

Volunteer supporting other kinship carers

About our Information and Advice Service

Kinship has trained advice workers supporting our carers via telephone, web enquiry, Facebook surgeries, Zoom 1 to 1 appointments and workshops.

What skills and time commitment do you need to volunteer?

You don’t need any previous advice or helpline experience, but we’re looking for someone who:

  • is confident in basic IT skills – email, internet, spreadsheets
  • enjoys learning, researching, and building their knowledge
  • has good written skills
  • has good attention to detail and enjoys administrative tasks

You’ll need:

  • to be able to give at least 2-3 hours per week
  • access to a phone, a computer with internet, an email account, and a confidential space from which to work

What you’ll be doing

You’ll help us to offer up-to-date and accurate advice and information to kinship carers by:

  • updating our One Stop Manual and Induction materials with guidance from the Manager
  • liaising with other services within Kinship regarding changes to ensure the Advice Team are up to date
  • looking at feedback and collating information
  • researching other organisations for signposting information
  • carrying out general administration duties
  • working within the boundaries of the charity’s confidentiality, safeguarding and data protection policies

What will you gain from the role?

We’ll give you:

  • induction and training to equip you with the skills and confidence to carry out the role
  • ongoing support and supervision
  • opportunities to become part of volunteer forums and our Kinship Community network

Please read the role description – Advice and Information Service Volunteer.

How to apply and what happens next:

Please contact our Advice and Information Service Manager by email – – to find out if the role is right for you.

If the role is right for you, we’ll ask you to:

  • complete an application form and provide the names of two people who have known you for at least two years who can offer a reference for you (this could be a colleague or friend, but not a family member)
  • attend induction training sessions

I need advice and information

Call our expert advice service or get online practical advice and information on a range of topics important to all kinship carers.

Get advice and information

Other volunteering roles

From setting up a peer support group or becoming an online chat volunteer, if you’re a kinship carer who’d like to give back, we can help.

Read about volunteering as a kinship carer