Advice and Information Service Volunteer
Do you have good attention to detail and want to make a difference to the lives of kinship carers?
About our Information and Advice Service
Kinship has trained advice workers supporting our carers via telephone, web enquiry, Facebook surgeries, Zoom 1 to 1 appointments and workshops.
What skills and time commitment do you need to volunteer?
You don’t need any previous advice or helpline experience, but we’re looking for someone who:
- is confident in basic IT skills – email, internet, spreadsheets
- enjoys learning, researching, and building their knowledge
- has good written skills
- has good attention to detail and enjoys administrative tasks
- to be able to give at least 2-3 hours per week
- access to a phone, a computer with internet, an email account, and a confidential space from which to work
What you’ll be doing
You’ll help us to offer up-to-date and accurate advice and information to kinship carers by:
- updating our One Stop Manual and Induction materials with guidance from the Manager
- liaising with other services within Kinship regarding changes to ensure the Advice Team are up to date
- looking at feedback and collating information
- researching other organisations for signposting information
- carrying out general administration duties
- working within the boundaries of the charity’s confidentiality, safeguarding and data protection policies
What will you gain from the role?
We’ll give you:
- induction and training to equip you with the skills and confidence to carry out the role
- ongoing support and supervision
- opportunities to become part of volunteer forums and our Kinship Community network
Please read the role description – Advice and Information Service Volunteer.
How to apply and what happens next:
Please contact our Advice and Information Service Manager by email – email@example.com – to find out if the role is right for you.
If the role is right for you, we’ll ask you to:
- complete an application form and provide the names of two people who have known you for at least two years who can offer a reference for you (this could be a colleague or friend, but not a family member)
- attend induction training sessions
I need advice and information
Call our expert advice service or get online practical advice and information on a range of topics important to all kinship carers.Get advice and information
Other volunteering roles
From setting up a peer support group or becoming an online chat volunteer, if you’re a kinship carer who’d like to give back, we can help.Read about volunteering as a kinship carer