Get help and advice

Becoming a kinship carer can be overwhelming and there’s a lot of information to take in. Whether you are new to kinship care, already caring for a child or supporting a family member or friend, we’re here to help.

Kinship advice team senior adviser Nic Kerr

Call the Kinship advice team

Ring us on 0300 123 7015. Our free phone line is open Monday to Friday 9.30am-1pm. It’s for kinship carers living in England and Wales.

When you call the advice line, we will ask you some questions about your enquiry, take some personal details and add the information to our database system. An adviser will respond to your enquiry by phone or email within 8-12 working days.

On 15 December 2023 the Government published a National Kinship Care Strategy for EnglandRead the summary here.

The 4-year trial of financial allowances will be piloted in 8 local authorities in England. At present, this will be for special guardians where the child was previously looked after, but we hope that this will be extended to other kinship carers in the future.

Unfortunately, we do not know which local authorities this will be implemented in at this present time, and the timing for the implementation is still unknown.

Further information will be published by the Department for Education in Spring 2024. We will update our website with any news on this, as soon as we learn more!

Other ways to get help and advice

Book a time slot with an adviser

Book an appointment

Request a callback from an adviser

Request a callback or email

See all our advice and information

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Use our online advice finder

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Free workshops for kinship carers

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Join our monthly Facebook advice sessions

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What is kinship care?

Kinship care is when a child lives all or most of the time with a relative or friend who isn’t their parent, usually because their parents aren’t able to care for them. That relative or friend is called a kinship carer.

Many kinship carers are grandparents, but they are also siblings, aunts, uncles, family friends and others with a close connection to the child.

Advice to support your kinship journey

The Kinship advice team are specialists in supporting kinship carers across England and Wales. We can support you wherever you are in your kinship journey.

From thinking about becoming a kinship carer to supporting you as you care for your kinship child or children – we’re here for you.

Life can be overwhelming. We’ll give you advice and information to try and make your life as a kinship carer a bit easier.  Kinship is non-judgemental. We’re friendly and we’ll help you navigate a sometimes complex and confusing system.

"Simply brillant, well explained advice, from a friendly team. Much needed support that every future or present kinship carer needs."
Kinship carer who attended our advice workshop

Worried about a child’s safety or welfare?

If you are worried about a child’s safety or welfare, you can read about where to and how to report your concerns.