Contact the Kinship Advice Team

Find out more about our advice service, how they can help, and how to get in touch with them.

Contact the kinship advice service

Ways to get help and advice

Due to the high number of enquiries our Advice Team are currently dealing with, we have taken the difficult decision to close our phone line temporarily. You can still submit an online enquiry to our Advice Team. The expected response time is currently 2 – 4 weeks.

Below are some other ways you can get help and advice in the meantime.

See all of our information and advice

See all of our information and advice

Use our online advice finder

Use our online advice finder
Free workshops for kinship carers

Free workshops for kinship carers

Free workshops and events for kinship carers

Join our monthly Facebook advice sessions

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Please note we can only advise kinship carers in England and Wales.

We can advise you if you care for a relative or friend’s child full time. We can also help if you are thinking about becoming a kinship carer. Our advisers are impartial, non-judgemental and the service is confidential.

We do not give advice on regaining contact with a grandchild. For this please see the information on our website page: Lost touch with grandchild

The response waiting time is currently 2 - 4 weeks. We are working hard to bring that time down, and one of our advisers will get back to you as soon as possible.  If you have not received a response from us within 4 weeks, please check your junk or spam inbox for a reply. 

 In the meantime, you may like to use our online advice finder

If you see #### in the box, please type over it with your phone number

If you see #### in the box, please type over it with your phone number

About you
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Data Protection
Kinship is committed to respecting the confidentiality of those who use its services.  This means respecting the right of beneficiaries and service users to privacy and their right to expect that any personal information they give us will not be discussed or passed on to anyone outside Kinship without their permission.

Kinship keeps information on its clients/service users for the purposes of providing a service and meeting client needs. All personal data is kept in a secure database and/or in protected computer files.

Some client information may be reviewed by an external auditor for quality monitoring purposes. The auditor will operate strictly in accordance with our confidentiality policy however, please tell us below if you do not want your information shared in this way. This will not affect the service you receive.

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